„Warranty conditions for our Feel-Good-Guarantee“
With our "feel-good-guarantee”, we offer an 18-months-guarantee on the promoted product.
The guarantee is granted only to consumers within the meaning of § 13 BGB (German Civil Code), not towards retailers within the meaning of § 14 BGB, where each consumer is a natural person that concludes a legal transaction for a purpose, which can be attributed neither to his commercial nor his professional occupation.
The deadline for calculating the guarantee period starts from the date of invoice. Our guarantee is valid in Germany as well as in all Member States of the European Union.
If the product should fail during this period due to defects in materials or workmanship, Kerbholz grants you as the Guarantor one of the following benefits:
- free repair of the goods or
- free exchange of goods for an equivalent product (possibly also a successor model, in case the original product is no longer available).
Extension of our “FEEL-GOOD-GUARANTEE”
We guarantee you an additional duration of 6 months on top of the above mentioned guarantee exclusively for purchases in our online shop (www.kerbholz.com). Thus, the overall duration of our “FEEL-GOOD-GUARANTEE” increases to 24 months. All KERBHOLZ products purchased on other sales channels are excluded from the extension of the “FEEL-GOOD-GUARANTEE”.
We only grant the guarantee to consumer within the meaning of § 13 BGB. A consumer means every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession. We do not grant the guarantee to entrepreneurs within the meaning of § 14 BGB.
The period for the calculation of the guarantee duration starts with the billing date and is only provided for purchases in our online shop (www.kerbholz.com). Our guarantee is locally limited to the Federal Republic of Germany and members of the European Union. If there are any defects on your KERBHOLZ product during this time period we as warrantor grant you one the following services of our choice:
- free repair of the product(s) or
- free replacement of the product(s) by an equal article (respectively a follow-up model if the original product is no longer available)
The extension of our “FEEL-GOOD-GUARANTEE” only means an increase of the guarantee duration. All other terms of the “FEEL-GOOD-GUARANTEE” remain the same in this increased guarantee duration.
Please send your guarantee claim to us to the following address :
Phone: +49 - (0)221 177300-00
This guarantee shall not apply to any damage claims arising from
- misuse or improper handling of the goods resulting in breakage and glass damage;
- environmental influences (moisture, extreme cold or heat, over-voltage, dust, etc.), in particular damage caused by moisture and water;
- non-compliance with any safety precautions;
- failure to comply with the operating instructions;
- the use of violence;
- unauthorized repair attempts.
Color and wood changes (patina, color, structural changes) are also excluded from the guarantee.
The use of the guarantee claim implies the examination of the goods after sending them to us. Please make sure that transport damages can be avoided by an appropriate packaging.
To claim the feel-good-guarantee you need to add a copy of the original invoice to your goods. Please understand that we can still reject your claim if the documents are incomplete. The copy of the invoice is used to calculate the guarantee period. In case of a legitimate guarantee, we will provide the guarantee service within 30 days from the date of dispatch.
The freight cost for sending the goods as well as the costs for returning the goods to you are at our expense and will be refunded. However, you bear the risk of loss or damage of the goods in transit within the guarantee service.